Frequently Asked Questions
Your guide to sustainable, stylish shopping at Clothes Mentor Arlington
How do I sell my items to Clothes Mentor Arlington?
We buy gently used women's designer clothing, shoes, and accessories. Simply bring your items to our store, and our buyers will review them while you shop. We offer cash on the spot or store credit for items that meet our current style and condition standards.
What is your return policy for online orders?
We want you to love your purchase! Online orders can be returned within 7 days of delivery for a full refund, provided the security tags are still attached and the item is in its original condition. Please note that shipping costs are non-refundable.
Are the designer handbags and accessories authenticated?
Yes, authenticity is our priority. Every luxury item goes through a rigorous multi-point inspection process by our experienced staff and third-party authentication tools to ensure you are receiving 100% genuine products.
How long does shipping take?
We typically process and ship orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your package departs our Arlington location.
Do you offer international shipping?
Currently, Clothes Mentor Arlington only ships within the United States. We are looking into expanding our shipping options in the future, so stay tuned for updates!
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Clothes Mentor gift cards. We also offer buy-now-pay-later options through select third-party providers at checkout.